UNPICKLE: EDITABLE CAFE STAFF PROCEDURE
https://unpickleapp.com

Copy this template for one task. Replace every bracketed prompt and have the
procedure owner review the steps before the team uses it.

PROCEDURE DETAILS
Title: [One specific task]
Shop or location: [Location]
Purpose: [What this task achieves]
When to use it: [Trigger or frequency]
Who performs it: [Role and required training]
Procedure owner: [Name or role]
Approved by: [Name or role]
Version: [Version number]
Effective date: [Date]
Review date: [Date]
Current approved copy: [Link or location]

BEFORE YOU START
Equipment and materials: [List required items]
Relevant equipment instructions: [Link or location and version]
Shop food-safety or cleaning procedure, where relevant: [Link or location]
Required limits or checks, where relevant: [Copy from the approved shop plan]
Current allergen source: [Link or location of the current approved allergen
matrix, recipe record and supplier information; identify who updates it]
Do not guess an ingredient or allergen answer. Use the shop's approved process
and contact the designated person when information is missing or has changed.

STEPS
1. [One action, who performs it, and when]
   Expected result or required reading: [What confirms this step is complete]
   Record in: [Log, checklist or other record]
2. [One action]
   Expected result or required reading: [What confirms this step is complete]
   Record in: [Log, checklist or other record]
3. [One action]
   Expected result or required reading: [What confirms this step is complete]
   Record in: [Log, checklist or other record]
4. [One action]
   Expected result or required reading: [What confirms this step is complete]
   Record in: [Log, checklist or other record]
5. [Final check and handover, where needed]
   Expected result: [What the next person needs to know]
   Record in: [Log, checklist or other record]
Add or remove steps to suit the task.

EXCEPTIONS AND ESCALATION
Pause this task when: [Conditions defined by the shop's approved procedure]
Who to contact: [Role and approved contact method]
If that person is unavailable: [Shop's escalation route]
Which shop procedure applies: [Link or location]
Information to record: [Time, observed issue, action taken and handover owner]
Who may authorise resuming the task: [Role or procedure]

TRAINING AND REVIEW
How a new team member practises the task: [Method and supervisor]
Who checks understanding: [Role]
Completion or training record: [Location]
Review earlier when: [Equipment, supplier, recipe or process changes]
Change log: [Date, version, change and approver]

SAMPLE ONLY: a clear step could read, "Count the oat milk bottles in the agreed
stock location and record the count, time and your initials in the stock log."
This is illustrative wording, not a record of customer activity.